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Dressed in White

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Fashion You’ll Love

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Our Story

Style. Design. Service

Shopping online has never been more rewarding. Our selection of fashion goods includes stunning pieces for every occasion, size or budget. Our retail experts go far and beyond to create our breathtaking, creative collections, and our customer service team will make sure that your expectations are not just met, but exceeded.

Thanks to our innovative and service-oriented approach, TCJ Wear has been highly successful since day one. Browse our site and get in touch if you need any assistance. Happy shopping!

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Wardrobe

Policies at TCJ Wear

Transparency and Care

At TCJ Wear, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.

Our Shipping Policy

How It Works

Thank you for visiting and shopping at www.tcjwear.com.

All cleared orders are processed within 1-2 business days depending on your location. This includes weekends and public holidays.

As sometimes we experience high volume of orders, shipments may be delayed by a few days. You are requested to allow for additional days in transit for delivery. In this case, we shall contact you on email or by phone.

Shipping costs to be advised depending on the delivery point. www.tcjwear.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

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Our Return Policy

Everything You Need to Know

Thank you for purchasing our products from www.tcjwear.com operated by TCJ Wear. Our products are checked individually very closely and packed to ensure they are in good order.

You are hereby advised to check the sizes carefully before placing the order to ensure that the one you choose is your right fit. Check also the colours and designs being cautious of the fact that the screen and colour settings you are using may not portray an accurate representation of the garments true colour. However, our pictures have been taken by professionals. We confirm that they are not colour edited.

Due to the above and nature of our business and products, they are not eligible for a refund.

In the unlikely event that one of our products arrived damaged in any way, please contact us right away and we will be happy to send a free replacement. If the specific size is not available, you shall be at liberty to select a similar one in the same range of products.

If anything is unclear or you have more questions feel free to contact our customer support team.

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Our Privacy Policy

All About Information Security

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.tcjwear.com (the “Site”).


PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


We use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.


DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


YOUR RIGHTS
You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.


DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at tcj@tcjwear.com

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A Pile of Sweaters

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Mombasa Road, Nairobi

+254 704563212

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